Exchanges & Returns

SUBMIT YOUR PRODUCT RETURNS IN 5 EASY STEPS!

Once we receive your request, our team will be in contact with you.

Click or drag files to this area to upload. You can upload up to 15 files.
If the above requirements are not met, 3D Unique is not able to refund the product.

Machine is undamaged and unused, with the original labels and stickers still attached.

Machine is in the original packaging, which must be undamaged and in its original condition with all seals still intact.

Machine is not missing any accessories or parts.

The Customer shall notify 3D Unique within 24 (twenty-four) hours from receipt of the delivery of any incomplete, defective or damaged products. Failure to provide the necessary notification to 3D Unique may result in rejection of the Customer’s claim. 3D Unique shall investigate the matter and the Customer shall provide reasonable proof of the incomplete or damaged products or such other information as 3D Unique may request from the Customer.

The return is logged on the Website within 7 – 10 days of delivery to the customer
If products are delivered incorrectly due to the actions or omissions of the Customer, the Customer shall accept such products in good order and as delivered.

If products are delivered incorrectly due to an action or omission on the part of 3D Unique, 3D Unique shall facilitate the collection and replacement of the products at its own expense.

If the Customer wishes to cancel an order before it has been shipped, a refund cannot be provided if the item was acquired by 3D Unique from an external provider. A refund shall only be provided for stock which is already on hand, when cancellation is requested, prior to shipment.

Any cancellation or return request shall be considered at 3D Unique’s sole discretion and within the parameters as set out in 3D Unique’s Return and Exchange Policy. Approved cancellations or returns will attract an administration fee equal to 10% (ten percent) of the order value or the actual costs incurred to cover any re-stock, logistics, PayGate, banking and any other charges that may be incurred, whichever is the highest.

3D Unique cannot accept returns, cancellations or exchanges on consumable products, save in the event where the consumable product is defective.
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